Job Number: 3081
Job Title: USD Palomar Health Student Wellness Center - Hospitality Assistant
Pay Rate: $17.25/hr
Location: USD Wellness Center
No. Positions: 20

Description:

Promote Health and Wellness: Foster a safe, supportive and inclusive environment for the campus community by facilitating facility operations and assisting with fitness programs.
Deliver Exceptional Customer Service: Serve as the first point of contact for patrons, provide accurate information about Wellness Center programs and facilities, and create a welcoming atmosphere.
Manage Front Desk Operations: Operate and manage the front desk, welcoming in all guests, managing check-ins and directing all vendors.
Ensure Safety and Cleanliness: Conduct regular rounds of all lounge areas, including rejuvenation room, e-sports lounge and wellness decks, to ensure patron safety, provide support and maintain facility cleanliness.
Enforce Rules and Address Concerns: Communicate facility rules and regulations clearly, and report concerns or issues to leadership promptly.
Monitor Program Participation: Perform regular participant counts for e-sports lounge and other scheduled activities as needed.
Oversee Facility Operations: Regularly monitor all areas of the facility to ensure safety, security and operational efficiency, while assisting patrons as necessary.
Inspect and Organize: Conduct routine lounge/equipment/furniture inspections, maintain organization and update logs accurately.
Promote Wellness Center Programs: Actively encourage participation in Wellness Center and related programs or activities offered in the facility.
Support Operational Tasks: Fulfill on-campus or local errands related to materials, facility operations or other business needs.
Assist Leadership and Projects: Provide support to student leaders and supervisors with various projects or initiatives as requested.
Manage Department Communication: Assist with departmental email, including reading, responding to and forwarding messages as necessary.
Other Duties: Perform additional responsibilities as assigned to support facility and team needs.
This role is critical in maintaining a safe, engaging and efficient environment for all patrons while supporting the Wellness Center’s mission to promote health and wellness.

Skills:

Must obtain Adult CPR/AED & Basic First Aid certification within 30 days of employment (in-person training only; online certification not accepted)
Current enrollment as a USD student
Highly skilled in customer service practices; customer service experience preferred
Effective communication skills
Take initiative and contribute to the work team/environment
Establish/maintain effective working relationships with employees, other agencies and public
Availability to work three semesters

Hours Needed:

Proposed Start Date: Jan. 1, 2025; 8-12 hours per week
Days/times student employment needed: Monday - Friday, 6:30 a.m. - 11:30 p.m.; Saturday - Sunday, 7:30 a.m. - 10:30 p.m.; must be willing to open/close and work weekends; must be available to work a minimum of 10 hours per week

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